Policies

🔄 Refund Policy

We want you to love your Flame Essence purchase. If you are not fully satisfied, here’s how we can help:

Returns: You may request a return within 7 days of delivery. Items must be unused, in original packaging, and in the same condition you received them.
Non-returnable items: For hygiene and safety reasons, certain wellness items (e.g. bath bombs, soaps) cannot be returned once opened. Digital products (e.g. courses, downloads) are also non-refundable once accessed.
Refunds: Once we receive and inspect your return, we’ll email you to confirm. If approved, a refund will be processed to your original payment method within 5–10 business days.
Exchanges: We only replace items if they are defective or damaged.
Return shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

To request a return or refund, please contact us at info@flameessence.co with your order number.

We ship orders Monday to Friday (excluding holidays). Orders are processed within 2–3 business days after payment is confirmed.

Shipping rates: Calculated at checkout based on your location and order weight.
Estimated delivery times:
- Domestic (within [your country]): 3–7 business days
- International: 7–21 business days (varies by destination and customs).
Order tracking: You’ll receive a tracking number by email once your order has shipped.
Delays: We are not responsible for delays due to customs, natural events, or courier issues once the order has left our facility.
Incorrect addresses: Please ensure your shipping address is correct. We cannot refund or replace items shipped to the wrong address provided at checkout.

For questions about your order, email us at info@flameessence.co